Refund Policy

At MissCoats.shop, your satisfaction is our top priority! If you're not fully in love with your order, please review our refund and return policy below.

1. Returns

• Returns are accepted within 7 days of receiving your MissCoats.shop order.
• Items must be unused, unwashed, with original tags attached and in original packaging.
• Some products (such as earrings and lingerie) are not eligible for return due to hygiene reasons.

2. Refunds

• Once your return is received and inspected, we'll notify you regarding your refund approval.
• If approved, your refund will be processed back to your original payment method within 7–10 business days.
• Shipping charges are non-refundable.

3. Exchanges

• We only offer replacements for items that are defective or damaged.
• For exchanges, email us at support@misscoats.shop.

4. Non-Returnable Items

• Gift cards
• Items marked as “Final Sale”
• Intimate or sanitary goods (e.g., lingerie, swimwear, earrings)

5. How to Start a Return

• Contact us at support@misscoats.shop with your order number and reason for return.
• If your return is approved, you will receive instructions and a return address.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6. Need Help?

Please contact us at support@misscoats.shop with any questions about our refund or exchange policy.

Thank you for shopping with MissCoats.shop!